FAQ

❓ Frequently Asked Questions (FAQ)

Welcome to House of Artia! Below you’ll find answers to our most commonly asked questions regarding our embroidered apparel, sizing, shipping, and shop policies.

🧵 Product & Craftsmanship

How are your garments decorated?

We offer two types of high-end finishes depending on the design:

  • Embroidered Collection: Precision-stitched with high-density threads directly onto the garment, complete with a soft, protective interior backing so the threadwork feels smooth against your chest.

  • Printed Collection: Printed using advanced Direct-to-Garment (DTG) technology that fuses eco-friendly inks directly into the cotton fibers for a vibrant, soft-feel print that won't crack or peel.

How should I wash my printed and embroidered shirts?

To keep both your prints and embroidery looking brand-new for years:

  1. Turn the shirt inside out before washing.

  2. Machine wash cold on a gentle cycle with like colors.

  3. Tumble dry on low heat or line dry (air drying extends print & thread life significantly!).

  4. Do not iron directly over printed graphics or embroidery threads.

📏 Sizing & Fit

How do your shirts fit?

Our Comfort Colors tees feature a classic unisex relaxed fit. They run true to standard unisex sizing.

How do I get an oversized look?

For that cozy, oversized streetwear silhouette, we recommend ordering 1 to 2 sizes up from your normal size!

Where can I find exact measurements?

A detailed Size Chart is included in the photo carousel of every single product listing. Please check the measurements against a shirt you already own before placing your order.

📦 Shipping & Delivery

How long will it take to process my order?

Because each piece is embroidered to order, standard production takes 1–3 business days before your package is dispatched.

How long does shipping take?

Estimated shipping times depend on your location:

  • 🇺🇸 United States: 2 – 5 business days (Standard) | 4 – 8 business days (Economy)

  • 🇬🇧 United Kingdom: 2 – 3 business days

  • 🇪🇺 Europe: 2 – 6 business days (Most major EU countries)

  • 🇨🇦 Canada: 2 – 5 business days

  • 🇦🇺 Australia: 3 – 6 business days

  • 🌐 Rest of the World: 5 – 15 business days

(You will receive a tracking link via email or Etsy notification as soon as your package ships!)

🔄 Cancellations, Returns & Exchanges

Can I cancel or change my order?

Yes! We accept cancellations or changes within 2 hours of purchase. After 2 hours, your order enters production and cannot be modified or canceled.

What is your return policy?

Because all of our items are custom-embroidered and made to order, we do not accept returns or exchanges for buyer's remorse or sizing selection errors. Please make sure to review our size chart prior to checkout.

What if my item arrives damaged or defective?

Your satisfaction is our top priority! If your package arrives damaged, misprinted, or with a stitching fault:

  1. Message us within 14 days of delivery.

  2. Attach 1 or 2 clear photos showing the damaged area and your order number.

We will gladly issue a free replacement or a full refund immediately—no need to ship the item back!

📩 Have More Questions?

We’re always here to help! Send us a email message on ayoubkilo07@gmail.com, and our team will get back to you within 24 hours (Monday – Friday).